Privacy Policy

1. Introduction

Welcome to Web Sarathi ("Platform", "Service", "we", "us", or "our"). Web Sarathi is a product of Webakshar Solutions Private Limited, a company registered under the laws of India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Google Business Profile management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when you:

• Register for an account (name, email address, phone number, password)
• Connect your Google Business Profile (Google account information, OAuth tokens)
• Use our services (business information, reviews, posts, photos)
• Contact us for support (communication records)
• Subscribe to our services (billing information)

2.2 Google Business Profile Data

When you connect your Google Business Profile, we access and store:

• Business profile information (name, address, category, contact details)
• Reviews and ratings received on your business profile
• Review responses and reply history
• Business posts and updates
• Photos uploaded to your profile
• Analytics and performance metrics
• OAuth access tokens and refresh tokens (encrypted)

2.3 Automatically Collected Information

We automatically collect certain information when you visit our platform:

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Usage data (pages viewed, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Manage your Google Business Profile on your behalf
• Generate AI-powered review responses and content suggestions
• Analyze your business performance and provide insights
• Send you notifications about reviews, posts, and important updates
• Process your subscription and billing
• Respond to your inquiries and provide customer support
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

4. Google API Services

Our platform uses Google API Services to connect with your Google Business Profile. By using our services, you agree to be bound by the Google Terms of Service and Google Privacy Policy.

Limited Use Disclosure: Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. AI and Automated Processing

We use artificial intelligence (AI) services to provide features such as:

• Automated review response generation
• Review content refinement and enhancement
• Sentiment analysis of reviews
• Content suggestions for posts

We may use third-party AI providers (OpenAI, Anthropic Claude, Google Gemini) to process your data. When using these services, we only share the minimum information necessary to provide the requested functionality. These providers are bound by their respective privacy policies and data processing agreements.

6. Data Storage and Security

We take the security of your data seriously and implement industry-standard security measures:

• Hosting: Our services are hosted on Amazon Web Services (AWS) infrastructure located in India
• Encryption: All data is encrypted in transit (TLS/SSL) and sensitive data is encrypted at rest
• Access Control: Strict access controls and authentication mechanisms
• OAuth Tokens: Google OAuth tokens are encrypted and stored securely
• Regular Audits: We conduct regular security assessments

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes.

• Account Data: Retained while your account is active
• Google Business Data: Synced and retained while your profile is connected
• Analytics Data: Retained for up to 2 years for historical analysis
• Billing Records: Retained as required by Indian tax laws

To request data deletion, please contact us at the email address provided below. Note that we may retain certain data as required by law or for legitimate business purposes.

8. Third-Party Services

We use the following third-party services:

• Google Analytics: For website analytics and usage tracking
• Google Business Profile API: For managing your business profiles
• AI Providers: OpenAI, Anthropic, Google for AI-powered features
• Payment Processors: For subscription billing (if applicable)

These third parties have their own privacy policies governing the use of your information. We recommend reviewing their policies.

9. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted partners who assist in operating our platform (under strict confidentiality agreements)
• Legal Requirements: When required by law, regulation, or legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets

10. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing at any time
• Disconnect Google Account: Revoke access to your Google Business Profile at any time

To exercise any of these rights, please contact us using the information provided below.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized experiences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

12. Age Restrictions

Our platform is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If you are under 18, please do not use our services or provide any personal information.

If we learn that we have collected personal information from a person under 18, we will delete that information promptly. Please contact us if you believe we may have collected information from a minor.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top
• Sending you an email notification (for significant changes)

Your continued use of the platform after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are: